Serving Buffalo & Western New York Mon–Fri 8am–6pm Remote support available
Business IT
Managed IT Services & Business Technology Solutions
Your technology should help your business grow \u2014 not slow it down. Micro Systems & Support provides proactive managed IT services, business computer support, networking, Microsoft 365, cybersecurity, and technology consulting for organizations throughout Western New York. Since 1986, we\u2019ve helped businesses improve reliability, reduce downtime, strengthen security, and plan confidently for the future.
40 Years Serving WNY Businesses
One Team, Every System
Honest, No-Upsell Recommendations
Remote & On-Site
Common signs it's time to call
Sound familiar?
- Your network or Wi-Fi randomly slows down or drops
- You're not sure your data is actually backed up
- You've outgrown your current setup or are moving offices
- You're juggling several vendors for computers, phones, and internet
- You worry about ransomware, phishing, or a data breach
- Your "IT person" is slow to respond or hard to reach
- You need cameras or controlled access for a new space
- You just want someone to handle it, and explain it simply
Business benefits
Technology Built Around Your Business
Improve Productivity
Reliable technology keeps employees working efficiently.
Reduce Downtime
Proactive monitoring identifies issues before they become costly problems.
Strengthen Security
Protect your business against today\u2019s evolving cybersecurity threats.
Plan for Growth
Technology solutions designed to support future expansion.
One Trusted Partner
One company supporting your entire technology environment.
Local Expertise
Responsive support from experienced professionals serving Western New York.
Case Study — Technology Cost Review
We've saved small business clients thousands of dollars a year — without cutting corners.
Most businesses never take a hard look at what they’re actually paying for technology, or whether it still makes sense. We do. For several of our small business clients, a full review of their technology spending uncovered savings that paid for the review many times over.
01
Review everything, top to bottom
We go through every recurring technology expense — ISP contracts, annual maintenance and support agreements, phone bills, and network infrastructure — line by line.
02
Negotiate or replace
Where a vendor’s rate no longer makes sense, we negotiate directly on your behalf — or identify a better alternative that delivers more for less.
03
Build a clear ROI
Every recommendation comes with a straightforward breakdown of the cost, the savings, and the payback — so the decision is easy and the implementation is fast.
The result
Clients walk away with lower, more predictable technology costs, improved efficiency, and vendor relationships that actually reflect what they’re using — with a clear, documented ROI behind every change.
- ISP & internet contracts reviewed and renegotiated
- Annual maintenance & support agreements audited
- Phone and communications billing reviewed line-by-line
- Network infrastructure assessed top to bottom
- A documented ROI for every recommended change
Case studies
Two real examples of what a technology cost review finds
Manufacturing
$10,000+
in annualized savings
The challenge
A local manufacturing facility was overpaying across their ISP contract, phone system, and general IT services — without the functionality to show for it.
What we did
We renegotiated their internet service, replaced their legacy phone system with a VoIP solution that delivered significantly more features, and restructured their overall IT services agreement.
Sustainable Energy
Fixed
recurring outages, lower monthly costs
The challenge
A sustainable energy firm was dealing with recurring network outages and dropped connections company-wide, on top of paying for services — including fax capability — they no longer needed at their existing rates.
What we did
We reduced their ISP and faxing costs, then diagnosed and resolved the underlying network issues causing repeated outages and drops — restoring reliable connectivity company-wide.
What's included
Business technology services
Managed & Ongoing IT Support
Get reliable, responsive support without hiring a full-time IT department.
Network & Wi-Fi Installation
Reliable Wi-Fi throughout your office, without dead zones or dropped connections.
Servers & Microsoft 365
Windows Server, Hyper-V, Exchange, and Microsoft 365 set up and maintained.
Remote Access & VPN
Secure work-from-home connectivity and site-to-site links between offices.
Backup & Disaster Recovery
Automated backup and cloud disaster recovery, so one bad day doesn’t cost you your files.
Cybersecurity
Firewalls, endpoint protection, and plain-language security assessments.
New Office & Business Setup
Moving or building out a new space? We plan and install the technology from the ground up.
Hardware & Equipment
Honest recommendations on what to buy — and what you can keep running a little longer.
Technology Consulting
Planning a move, expansion, or upgrade? We help you map it out before you spend a dollar.
Industries served
Who This Is For
Medical Practices
Dental Offices
Churches
Manufacturing
Professional Offices
Retail Businesses
Nonprofit Organizations
Small Businesses
Why Micro Systems & Support
One experienced team instead of five vendors
40 years, real experience
We’ve solved this before — for businesses like yours.
No unnecessary upselling
Recommendations based on your needs and budget, not a sales quota.
Fast, local response
Remote support for quick fixes, on-site when it counts.
Our process
Our Managed IT Process
1
Discover
Understand your business.
2
Evaluate
Review current technology.
3
Recommend
Develop practical solutions.
4
Implement
Install and configure systems.
5
Support
Provide ongoing service and proactive maintenance.
What clients say
Real feedback from real clients
Ken has serviced our printing company’s IT for more than 10 years — finding the most efficient, cost-effective solutions and keeping solid backup systems in place for peace of mind.
“His technical expertise is second to none.”
— Owner, Printing Company (10+ Year Client)
Ken has supported our IT department and helped improve both our security and communication systems.
“Very reliable and affordable!”
— IT Department Client
FAQ
Common questions
Yes — most of our business clients don’t have an in-house IT person. We act as your technology team.
Yes. We regularly step in for businesses switching providers and handle the transition so there’s no disruption.
We can, depending on your needs — from as-needed support to a more predictable ongoing arrangement.
Many issues can be addressed the same day, often remotely. On-site visits are scheduled based on urgency.
Let's find out where your technology stands.
Request a free introductory assessment — no pressure, no confusing sales pitch.